Return & Exchange Policy

1. Eligibility for Returns

Expired products (verified by batch number)

Products damaged during delivery (evidence required before signing for receipt)

2. Non-Returnable & Non-Exchangeable Items

All in-store pickup orders (whether opened or unopened)

Opened cosmetics, skincare products, or perfumes

Color/shade/scent/texture not meeting personal expectations

Clearance or special sale items marked "Final Sale"

3. Terms for In-Store Pickup Customers

3.1 At the time of pickup, customers must:

(a) Inspect packaging for integrity

(b) Verify product model and quantity

3.2 By signing the "Pickup Confirmation Form", customers acknowledge:

(a) The product is received in good condition

(b) They permanently waive the right to return or exchange

4. Handling of Expired Products

Evidence Required: High-resolution photos of unopened products showing batch number and expiry date

Processing: Full refund will be issued within 3 business days upon confirmation

Note: In-store pickup orders must be brought back to the store for verification

5. Handling of Damaged Products During Delivery

Applicable to delivery orders only

Evidence Required (must be submitted within 24 hours):

(a) Video of all six sides of the outer carton (including shipping label)

(b) Continuous video of the unboxing process

Processing: Replacement with a new product or a full refund

6. Legal Disclaimer

For in-store pickup customers, the right to return or exchange is automatically void once signed for

The final right of interpretation belongs to FENGFENG WORLD LIMITED

Any disputes shall be governed and settled under the laws of Hong Kong

Contact Information

Email: lyq68163170@126.com

Customer Service Hotline: +852 6816 3170.