Shipping Methods

1. Hong Kong Local Delivery

1.1 Service Provider

• Carrier: SF Express

1.2 Shipping Fee Policy

• Free shipping on orders over HKD 3,500
• Orders below threshold: HKD 30 shipping fee

1.3 Coverage

• All residential and office addresses in Hong Kong
• SF Express self-pickup points

1.4 Delivery Timeframe

• Dispatch within 1–2 business days after payment
• Average delivery: 2–4 days

1.5 Special Terms

• Additional stair fee for addresses without elevator access
• Self-pickup notifications are sent only via SFHK APP push messages

2. International Delivery

2.1 Service Provider

• Carrier: Hong Kong Post

2.2 Service Coverage

• Restricted to regions published on the Hong Kong Post official website

2.3 Delivery Timeframe & Fees

• Estimated delivery within 7–10 business days after payment
• Oversized parcels subject to additional charges

2.4 Customs & Duties

• Recipient is responsible for all import duties and taxes

3. In-Store Pickup

3.1 Pickup Process

• In-stock orders: Email notification within 1–2 business days
• Transferred stock orders: Email notification within 5 business days

3.2 Pickup Requirement

• Present valid purchase order number

3.3 Out-of-Stock Handling

• Customer service will proactively contact to arrange delayed delivery solutions

4. Customer Responsibility Terms

4.1 Customer-Borne Costs

• Incorrect or incomplete delivery address
• Returned shipment due to absence of recipient
• Multiple failed delivery attempts or overdue pickup
• Fees incurred from re-arranging delivery
• Customs duties and penalties

4.2 Disclaimer

• The company bears no responsibility for losses arising from the above scenarios

5. Important Reminders

5.1 SF Express self-pickup notifications are sent only via the official APP

5.2 Customers placing overseas orders are advised to check import duties in advance

5.3 Physical Store Information

FENGFENG WORLD LIMITED

Address: Room 650, 6/F, Hung To Centre, 94-96 How Ming Street, Kwun Tong, Kowloon, Hong Kong

Tel: +852 6816 3170

WhatsApp: +852 6816 3170

Email: lyq68163170@126.com